– Mariam Mokhtar
Rakyat Times
21 December 2014
The day Malaysia makes history will be the day our leaders apologise for their shortcomings, say ‘sorry’ for the failures of their staff, and express regret for the abuses of power by their children. Malaysians have much to learn from South Korea, and our leaders should learn the lesson from the ‘Nut Rage’ scandal.
Cho Hyun-ah, daughter of the chairman of Korean Air, apologised for losing her temper with a First-Class air steward at New York’s John F. Kennedy (JFK) airport on Dec 5. Cho, who was a senior vice-president and head of cabin service for Korean Air, had been served nuts in a bag and not on a plate. The plane had been waiting to take off when she ordered the captain to return and drop off the offending cabin crew member.
The contrast in her behaviour, a few days later, could not have been more stark. Cho was brought back down to earth with a bump. Her arrogance, that of someone with the power to overrule the pilot, was gone. In a faint, trembling voice, Cho issued her grovelling public an apology. Dressed in black from head to toe, with her hair shielding her face from the cameras and onlookers, she avoided eye contact and bowed her head in shame.
Hours earlier, her father Cho Yang-ho, also the chairman of Korean Air, had apologised and bowed before journalists at the airline’s head office. He expressed regret for his daughter’s actions and said, “It’s my fault. As chairman and father, I ask for the public’s generous forgiveness.”
News agencies like Reuters and Associated Press had reported that the South Koreans had been outraged by the behaviour of the children and grandchildren of the founders of big business empires. Cho was dubbed a “princess” for shaming the nation. Continue reading “The hardest word”